{"id":11,"date":"2026-04-06T08:12:36","date_gmt":"2026-04-06T07:12:36","guid":{"rendered":"https:\/\/miamacadamia.ch\/?page_id=11"},"modified":"2026-04-06T08:13:28","modified_gmt":"2026-04-06T07:13:28","slug":"return_refunds","status":"publish","type":"page","link":"https:\/\/chocorange.ch\/de\/remboursements_retours\/","title":{"rendered":"Richtlinien f\u00fcr R\u00fcckerstattungen und R\u00fccksendungen"},"content":{"rendered":"[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.5&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<h1 data-path-to-node=\"4\">Politique de Retours et de Remboursements<\/h1>\n<p data-path-to-node=\"5\">Chez <b data-path-to-node=\"5\" data-index-in-node=\"5\">Chocorange<\/b>, nous mettons tout en \u0153uvre pour vous offrir des chocolats d&rsquo;une qualit\u00e9 exceptionnelle. En raison de la nature d\u00e9licate, artisanale et p\u00e9rissable de nos produits, notre politique de retour est stricte et diff\u00e8re de celle des produits non alimentaires.<\/p>\n<h3 data-path-to-node=\"6\">1. Politique de retour : Aucun retour accept\u00e9<\/h3>\n<p data-path-to-node=\"7\">Pour des raisons \u00e9videntes d&rsquo;hygi\u00e8ne, de s\u00e9curit\u00e9 alimentaire et de pr\u00e9servation de la qualit\u00e9 (notamment face aux variations de temp\u00e9rature), <b data-path-to-node=\"7\" data-index-in-node=\"143\">nous n&rsquo;acceptons aucun retour ou \u00e9change<\/b> sur nos produits en chocolat d\u00e8s lors qu&rsquo;ils ont \u00e9t\u00e9 exp\u00e9di\u00e9s ou retir\u00e9s.<\/p>\n<p data-path-to-node=\"8\">Cette r\u00e8gle s&rsquo;applique de mani\u00e8re stricte, m\u00eame si l&#8217;emballage est rest\u00e9 scell\u00e9 et intact. Nous vous remercions de votre compr\u00e9hension, car cette politique nous permet de garantir \u00e0 100% \u00e0 tous nos clients qu&rsquo;ils re\u00e7oivent des produits n&rsquo;ayant jamais quitt\u00e9 notre contr\u00f4le de qualit\u00e9.<\/p>\n<h3 data-path-to-node=\"9\">2. Remboursements ou remplacements (Produits endommag\u00e9s ou erreurs)<\/h3>\n<p data-path-to-node=\"10\">Votre satisfaction reste toutefois notre priorit\u00e9 absolue. Si vous rencontrez un probl\u00e8me avec votre commande \u00e0 la r\u00e9ception, nous sommes l\u00e0 pour trouver une solution juste.<\/p>\n<p data-path-to-node=\"11\">Vous \u00eates \u00e9ligible \u00e0 un remplacement ou \u00e0 un remboursement exclusivement dans les cas suivants :<\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\">Le colis a \u00e9t\u00e9 manifestement \u00e9cras\u00e9 ou endommag\u00e9 pendant le transport.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\">Les chocolats ont subi une d\u00e9t\u00e9rioration majeure due au transport (ex: chocolats compl\u00e8tement fondus).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\">Il y a une erreur dans la pr\u00e9paration de votre commande (produit manquant ou incorrect).<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"13\">3. Proc\u00e9dure de r\u00e9clamation (Marche \u00e0 suivre)<\/h3>\n<p data-path-to-node=\"14\">Si vous vous trouvez dans l&rsquo;une des situations mentionn\u00e9es ci-dessus, voici les \u00e9tapes \u00e0 suivre pour que nous puissions traiter votre demande :<\/p>\n<ol start=\"1\" data-path-to-node=\"15\">\n<li>\n<p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">D\u00e9lai de signalement :<\/b> Vous devez imp\u00e9rativement nous signaler le probl\u00e8me dans un d\u00e9lai maximum de <b data-path-to-node=\"15,0,0\" data-index-in-node=\"100\">48 heures<\/b> apr\u00e8s la r\u00e9ception ou le retrait de votre commande.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Contactez-nous :<\/b> Envoyez-nous un e-mail directement \u00e0 l&rsquo;adresse : <b data-path-to-node=\"15,1,0\" data-index-in-node=\"66\">chocorange@bluewin.ch<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,2,0\"><b data-path-to-node=\"15,2,0\" data-index-in-node=\"0\">Fournissez les \u00e9l\u00e9ments requis :<\/b> Pour que votre demande soit prise en compte, votre e-mail doit inclure :<\/p>\n<ul data-path-to-node=\"15,2,1\">\n<li>\n<p data-path-to-node=\"15,2,1,0,0\">Votre num\u00e9ro de commande.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,2,1,1,0\">Une br\u00e8ve description du probl\u00e8me.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,2,1,2,0\"><b data-path-to-node=\"15,2,1,2,0\" data-index-in-node=\"0\">Des photographies claires<\/b> du colis ext\u00e9rieur endommag\u00e9 (avec l&rsquo;\u00e9tiquette d&rsquo;exp\u00e9dition visible si possible) et des produits d\u00e9t\u00e9rior\u00e9s \u00e0 l&rsquo;int\u00e9rieur.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 data-path-to-node=\"16\">4. Traitement de votre demande et d\u00e9lais<\/h3>\n<p data-path-to-node=\"17\">D\u00e8s r\u00e9ception de votre r\u00e9clamation compl\u00e8te (avec photos), notre \u00e9quipe examinera la situation dans les plus brefs d\u00e9lais.<\/p>\n<p data-path-to-node=\"18\">Si votre demande est valid\u00e9e, nous vous proposerons, selon les circonstances :<\/p>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Un remplacement :<\/b> L&rsquo;envoi imm\u00e9diat et \u00e0 nos frais des produits de remplacement \u00e0 votre adresse.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Un remboursement :<\/b> Un remboursement int\u00e9gral ou partiel (selon les d\u00e9g\u00e2ts) des produits concern\u00e9s.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"20\">Les remboursements sont toujours effectu\u00e9s sur le moyen de paiement utilis\u00e9 lors de l&rsquo;achat initial (carte de cr\u00e9dit, Twint, etc.). Le d\u00e9lai d&rsquo;apparition des fonds sur votre compte bancaire est g\u00e9n\u00e9ralement de <b data-path-to-node=\"20\" data-index-in-node=\"210\">5 \u00e0 10 jours ouvrables<\/b>, selon votre \u00e9tablissement bancaire.<\/p>\n<h3 data-path-to-node=\"21\">5. Annulation de commande<\/h3>\n<p data-path-to-node=\"22\">Si vous changez d&rsquo;avis, vous avez la possibilit\u00e9 d&rsquo;annuler votre commande sans aucun frais <b data-path-to-node=\"22\" data-index-in-node=\"91\">uniquement si celle-ci n&rsquo;a pas encore \u00e9t\u00e9 remise au transporteur<\/b>. Pour annuler une commande, veuillez nous contacter en urgence \u00e0 <b data-path-to-node=\"22\" data-index-in-node=\"221\">chocorange@bluewin.ch<\/b>. Une fois le colis exp\u00e9di\u00e9, aucune annulation ne sera possible.<\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Politique de Retours et de Remboursements Chez Chocorange, nous mettons tout en \u0153uvre pour vous offrir des chocolats d&rsquo;une qualit\u00e9 exceptionnelle. En raison de la nature d\u00e9licate, artisanale et p\u00e9rissable de nos produits, notre politique de retour est stricte et diff\u00e8re de celle des produits non alimentaires. 1. Politique de retour : Aucun retour accept\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Chocorange<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chocorange.ch\/de\/return_refunds\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Chocorange\" \/>\n<meta property=\"og:description\" content=\"Politique de Retours et de Remboursements Chez Chocorange, nous mettons tout en \u0153uvre pour vous offrir des chocolats d&#039;une qualit\u00e9 exceptionnelle. 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